At Adhvik Naturals, we strive to provide you with the highest quality products. However, if you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Returns

  • Eligibility: You may return any unopened and unused product within 14 days of the delivery date for a full refund. The product must be in its original packaging and in the same condition as when you received it.

  • Non-Returnable Items: Certain items are non-returnable, including:

    • Perishable goods such as food items that have been opened.
    • Personal care items that have been used or opened.
    • Gift cards and promotional items.

  • Return Process:

    • To initiate a return, please contact our customer support team at [insert contact information] with your order number and reason for the return.
    • We will provide you with a return authorization and instructions on how to send your item back to us.
    • Please note that you will be responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our part (e.g., wrong item, damaged product).

2. Refunds

  • Processing Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged or missing parts for reasons not due to our error).

3. Exchanges

  • If you need to exchange a product for a different size, flavor, or type, please contact our customer support team. Exchanges are subject to product availability and may require additional shipping charges.

4. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost to you.

5. Cancellations

  • If you wish to cancel your order, please contact us immediately. If your order has not yet been shipped, we will cancel it and issue a full refund. If your order has already been shipped, you may need to follow the return process outlined above.

6. Contact Us

  • If you have any questions about our return and refund policy, please contact our customer support team at [insert contact information]. We are here to assist you and ensure your satisfaction.